Refund Policy

Last updated: 15 August 2026

This Refund Policy applies to purchases of matches made through Clarilit (the "Service").

1. General Policy

This Policy applies only to purchased ("paid") matches. Free matches granted upon signup or through promotions are not purchases, and are therefore not eligible for any refund under this Policy — including the EU/UK 14-day withdrawal right described in Section 3, which applies only to paid transactions.

Matches purchased through the Service are digital goods delivered immediately upon purchase and are, as a general rule, non-refundable once used. This section is subject to the exceptions and legal rights described below, which take precedence where applicable.

2. Faulty or Undelivered Purchases

If you paid for matches but they were not added to your account due to a technical error, or if the Service was materially unavailable at the time of your purchase, contact us at support@clarilit.app within 30 days of the transaction with your order/transaction reference. We will investigate and, where the issue is confirmed, either deliver the missing matches or issue a refund.

3. Right of Withdrawal for EU/UK/EEA Consumers

If you are a consumer located in the European Union, the United Kingdom, or the European Economic Area, you generally have the right to withdraw from a purchase of digital content within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU) and equivalent UK law.

However, because matches are made available to you immediately and can be used right away, this 14-day right is lost once you expressly consent to immediate access and acknowledge that you thereby lose your right of withdrawal. At checkout, you will be asked to confirm the following before completing payment:

☐ * I consent to receive immediate access to my matches, and I acknowledge that I lose my 14-day right of withdrawal for this digital content once delivered.*

This confirmation is required to complete your purchase — matches cannot be purchased without it.

4. Refunds for Unauthorized Transactions

If you believe a purchase was made without your authorization (e.g., unauthorized use of your account or payment method), contact us immediately at support@clarilit.app and, where relevant, your card issuer or payment provider. We will investigate in good faith.

5. How Refunds Are Processed

Approved refunds are issued to the original payment method via Stripe and may take 5–10 business days to appear, depending on your bank or card issuer. If matches associated with a refunded purchase have already been consumed, we may deduct the value of consumed matches from the refund amount, or decline the refund for the consumed portion, except where applicable law (such as Section 3 above) requires otherwise.

6. Chargebacks

Please contact us before initiating a chargeback with your bank — most issues can be resolved faster directly. Accounts with a pattern of fraudulent chargebacks may be suspended.

7. Contact

For any refund request, contact support@clarilit.app with your account email and transaction reference.